We are hiring

“Inbox Zero every day.”

Simple service software for you and your customers.

Sylvester de Koning

Owner of Gigantisch.nl

Serve your customers faster

Treat them like friends instead of numbers.

Casengo chat on your own website?  

home-benefits-email-chat-laptop-mug

Get rid of email chaos

Outlook and Gmail just are not made for customer service.

Switch seamlessly between email and live chat.

Provide great self-service

Most online visitors prefer to find answers without asking you.

Casengo comes with a free knowledge base to help serving your customers.

Enjoy the simplicity

No bells and whistles. Get started within minutes.

We made Casengo for growing companies like yours.
  • Blend email with chat
  • Stimulate self-service
  • Enjoy the simplicity

‘We got our customer support sorted the day we started using Casengo to manage emails and social media posts’
foto

Kasper Spiro

READ MORE HAPPY CUSTOMER STORIES



We all love customer service

The Casengo team in Amsterdam: 7 nationalities, 5 languages, 18 pretty nice people.

MEET THE TEAM

And it’s cheap, too!

Start with a free 30-day trial during which you can test all Premium features. Once your trial period is over, you can continue for free – or move on to a more powerful plan.

Free

The free plan comes with a standard chat functionality, a knowledge base and various productivity features to get your support up to scratch.

  • 3users
  • SimpleChat
  • 30conversations

Basic Plan

The basic plan is ideal for one-man businesses and very small teams. Go social, and mix channels like a master blender.

  • 3users
  • chat, mailsocial media
  • 100conversations

Premium Plan

The premium plan is aimed at growing businesses. Don’t worry about connecting more mailboxes or co-workers.

  • unlimitedusers
  • reporting
  • unlimitedconversations

Enterprise Plan

The enterprise plan is interesting for big teams whose managers need advanced reporting to optimize productivity.

  • unlimitedusers
  • customisation
  • customreporting

Elite Plan

The elite plan is for our elite customers, aiming for the ultimately scalable customer support experience.

  • customvolumes
  • customfeatures
What would Casengo chat look like on your website?

Straight from our blog

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The risk of delivering bad customer service: a fine of over €300,000

Would your business operate differently if you knew you risked an enormous fine for failing to fully resolve customer complaints? Does the thought of having to include a link to consumer protection laws make you a little nervous? Do you even know what the consumer protection laws are for the area in which you do business?

klm

Why KLM figured it needed to cutify its customer service

Did you see him? Isn’t he cute? Don’t you think KLM, the Dutch national airline, is just amazing at customer service? Chances are that Sherlock, the most adorable member of KLM’s Lost & Found Service, appeared in your Twitter feed or Facebook timeline more than once. He certainly did on mine. And I was just as enchanted by the promotional film as you probably were.

Blown away? Discover Casengo for real!

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