We are hiring

“Inbox Zero every day.”

Simple service software for you and your customers.

Sylvester de Koning

Owner of Gigantisch.nl

Serve your customers faster

Treat them like friends instead of numbers.

Casengo chat on your own website?  

home-benefits-email-chat-laptop-mug

Get rid of email chaos

Outlook and Gmail just are not made for customer service.

Switch seamlessly between email and live chat.

Provide great self-service

Most online visitors prefer to find answers without asking you.

Casengo comes with a free knowledge base to help serving your customers.

Enjoy the simplicity

No bells and whistles. Get started within minutes.

We made Casengo for growing companies like yours.
  • Blend email with chat
  • Stimulate self-service
  • Enjoy the simplicity

‘We got our customer support sorted the day we started using Casengo to manage emails and social media posts’
foto

Kasper Spiro

READ MORE HAPPY CUSTOMER STORIES



We all love customer service

The Casengo team in Amsterdam: 7 nationalities, 5 languages, 18 pretty nice people.

MEET THE TEAM

And it’s cheap, too!

Start with a free 30-day trial during which you can test all Premium features. Once your trial period is over, you can continue for free – or move on to a more powerful plan.

Free

The free plan comes with a standard chat functionality, a knowledge base and various productivity features to get your support up to scratch.

  • 3users
  • SimpleChat
  • 30conversations

Basic Plan

The basic plan is ideal for one-man businesses and very small teams. Go social, and mix channels like a master blender.

  • 3users
  • chat, mailsocial media
  • 100conversations

Premium Plan

The premium plan is aimed at growing businesses. Don’t worry about connecting more mailboxes or co-workers.

  • unlimitedusers
  • reporting
  • unlimitedconversations

Enterprise Plan

The enterprise plan is interesting for big teams whose managers need advanced reporting to optimize productivity.

  • unlimitedusers
  • customisation
  • customreporting

Elite Plan

The elite plan is for our elite customers, aiming for the ultimately scalable customer support experience.

  • customvolumes
  • customfeatures
What would Casengo chat look like on your website?

Straight from our blog

humor

What humour can do for your customer service

About two weeks ago, an Amazon customer made a silly little joke about the customer service representative who’d accepted his chat request. The rep happened to be called Thor, and the customer just had to ask if he could play the part of Odin, Thor's father in Norse mythology (and in the cult Marvel comic book series - and the 2011 movie). The transcript of the resulting chat went viral – all thanks to the rep’s sense of humour and the way he responded to the customer.

plain old

Why plain old customer service is 100% old-fashioned

All too often, working as a customer service rep is like spending time on an assembly line. It’s a factory-like procedure, focused on closing as many cases as fast as possible, for the sole purpose of moving on to the next one. If that’s customer service for you, read on.

Blown away? Discover Casengo for real!

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