Sylvester de Koning
Owner of Gigantisch.nl
Find all customer emails and chats in one place
Know your customers’ status at a single glance
Easily ask co-workers for help to provide better service
Would your business operate differently if you knew you risked an enormous fine for failing to fully resolve customer complaints? Does the thought of having to include a link to consumer protection laws make you a little nervous? Do you even know what the consumer protection laws are for the area in which you do business?
Did you see him? Isn’t he cute? Don’t you think KLM, the Dutch national airline, is just amazing at customer service? Chances are that Sherlock, the most adorable member of KLM’s Lost & Found Service, appeared in your Twitter feed or Facebook timeline more than once. He certainly did on mine. And I was just as enchanted by the promotional film as you probably were.