Sylvester de Koning
Owner of Gigantisch.nl
Find all customer emails and chats in one place
Know your customers’ status at a single glance
Easily ask co-workers for help to provide better service
Low-cost airline Ryanair has made a supreme effort over the past twelve months to improve its customer service. So this was the brand we checked out first when the independent UK consumer watchdog Which? released the latest edition of its respected customer service survey, in which respondents rate 100 major brands against each other (regardless of what they sell).
In the past few days all of Google’s many eyes have been on Germany. Not only did the German court request that Google reveal its top-secret algorithm, but it ruled that Google must now, by law, provide a way for German users to contact the company via email. Ignoring customer emails by coolly sending autoreply messages doesn’t count as adequate customer service.