Sylvester de Koning
Owner of Gigantisch.nl
Find all customer emails and chats in one place
Know your customers’ status at a single glance
Easily ask co-workers for help to provide better service
Some companies still don’t get it. When you hand over your social media password to an employee, you might as well be giving him or her a full-page ad in the New York Times, or a prime time TV advertising spot. “Here you are, go for it! Just put together whatever you feel like saying about our company whenever you feel like it.”
Would your business operate differently if you knew you risked an enormous fine for failing to fully resolve customer complaints? Does the thought of having to include a link to consumer protection laws make you a little nervous? Do you even know what the consumer protection laws are for the area in which you do business?