Sylvester de Koning
Owner of Gigantisch.nl
Find all customer emails and chats in one place
Know your customers’ status at a single glance
Easily ask co-workers for help to provide better service
About two weeks ago, an Amazon customer made a silly little joke about the customer service representative who’d accepted his chat request. The rep happened to be called Thor, and the customer just had to ask if he could play the part of Odin, Thor's father in Norse mythology (and in the cult Marvel comic book series - and the 2011 movie). The transcript of the resulting chat went viral – all thanks to the rep’s sense of humour and the way he responded to the customer.
All too often, working as a customer service rep is like spending time on an assembly line. It’s a factory-like procedure, focused on closing as many cases as fast as possible, for the sole purpose of moving on to the next one. If that’s customer service for you, read on.