WhatsApp customer service software

Communicating with your customers via WhatsApp can be challenging when you are working in teams. Customers are more demanding than ever and messages are slipping through the cracks.

Companies increasingly communicate with WhatsApp because customers only want one thing: fast and super easy contact via their favourite messaging-app. Casengo makes comunicating with your customers on WhatsApp easy!

Official WhatsApp business solution provider


WhatsApp for multiple users

You would like to answer WhatsApp messages as a customer support team. The current WhatsApp functionalities make collaboration a challenge. Casengo creates a single overview of as many agents and WhatsApp numbers as you would like.

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WhatsApp for business API

Working with the WhatsApp desktop application creates its own set of problems. Your phone needs to be connected all the time and collaboration is impossible. With an official WhatsApp for business API this is a problem of the past.

Learn more about API's

WhatsApp chatbot

WhatsApp is fast and easy but the side effect is the amount of messages your customer support receives. Response time on these messages will increase and this will ultimately create more friction with your customers. With our WhatsApp chatbot you are always online and customers are answered and happy.

Learn more about Chatbot



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Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Over 1800 happy customers world-wide rely on Casengo

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