Answering customer support questions on WhatsApp can be beneficial for your customers. But collaboration without the proper tools creates friction in your team.
Create a single overview of all your messages with the Casengo WhatsApp service software. Add as many phone numbers and agents as you would like.
Answer customers faster
Use Quick Replies to answer questions blazing fast. The suggestion engine will help to suggest replies to answer even faster.
Tag your colleagues
Create notes within WhatsApp cases and ask the opinion of your colleagues by tagging them in the conversation.
Create automated workflows
With the use of labels and teams you can create the ultimate workflow for your customer support.
When connecting a WhatsApp number to Casengo it does not matter how many agents you would like to add. The possibilities are limitless! No limitations on the number of agents, WhatsApp numbers or collaboration.
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Know which customer needs an answer now, and which coworker is dealing with a customer.
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.