WhatsApp for
multiple users

Answering customer support questions on WhatsApp can be beneficial for your customers. But collaboration without the proper tools creates friction in your team.

Create a single overview of all your messages with the Casengo WhatsApp service software. Add as many phone numbers and agents as you would like.

Official WhatsApp business solution provider


WhatsApp multi
agent platform

Experience the ease of a multi agent platform when answering WhatsApp messages. Working in teams is made easy with the Casengo WhatsApp service software.

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Answer customers faster

Use Quick Replies to answer questions blazing fast. The suggestion engine will help to suggest replies to answer even faster.

Tag your colleagues

Create notes within WhatsApp cases and ask the opinion of your colleagues by tagging them in the conversation.

Create automated workflows

With the use of labels and teams you can create the ultimate workflow for your customer support.


Whatsapp business
multiple login

When connecting a WhatsApp number to Casengo it does not matter how many agents you would like to add. The possibilities are limitless! No limitations on the number of agents, WhatsApp numbers or collaboration.

★★★ includes 5 best practices and lots of tips & tricks ★★★

READ THE EBOOK


Become a WhatsApp business messaging expert

The impact of personal messaging on your business


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Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Over 1800 happy customers world-wide rely on Casengo

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