Customer service & help desk software for WhatsApp

Using WhatsApp with your customers?

Fill out this form now and be the next in line to connect your WhatsApp number to Casengo:

Sign me up

Casengo cannot be held responsible for possible, temporary, unavailability of Casengo's WhatsApp connector. See article 6.2. of the General Terms and Conditions.

The other personal messenger with huge potential

“Facebook Messenger will outgrow WhatsApp in 2016."

With a 300% increase in 2015 and currently over 1 Billion active users, Messenger will become the most valuable personal messaging app for businesses.

More about Facebook Messenger »

Using WhatsApp with your customers?

Fill out this form now and be the next in line to connect your WhatsApp number to Casengo:

+31 (0) 88 227 36 46 Sign me up sales@casengo.com.

Casengo cannot be held responsible for possible, temporary, unavailability of Casengo's WhatsApp connector. See article 6.2. of the General Terms and Conditions.

Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Need custom work?

Casengo's Elite plan offers several API’s to hook up with your existing apps.

FAQ

How can I start offering WhatsApp support?

Fill out your details in this form and we’ll contact you with more information on how to move forward.

What is an agent?

An agent is a customer support representative that logs in on her Casengo account to communicate with the customer