WhatsApp for
customer services teams
Companies increasingly communicate with WhatsApp because customers only want one thing: fast and super easy contact.
- Organise with team inboxes
- Connect multiple phone numbers
- Send & receive unlimited rich media messages
Over 1800 happy customers world-wide rely on Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.
★★★ includes 5 best practices and lots of tips & tricks ★★★
Book: WhatsApp for better customer service
The impact of personal messaging on your business
Need custom work?
Casengo's Elite plan offers several API’s to hook up with your existing apps.
FAQ
How can I start offering WhatsApp support?
Contact us so we can help you further.
What is an agent?
An agent is a customer support representative that logs in on her Casengo account to communicate with the customer