Product update

June 2016

Improvements

  • New WhatsApp and chat notifications will disappear as soon as someone else has picked up the case. This makes sure that agents do not open a case that is already worked on by another agent and will lead to less frustration.
  • If you are in a case that a colleague is working on, you will automatically get access to the case once the colleague leaves it. This means, you no longer have to refresh the case to claim it.
  • You can now disable the standard ‘Start a chat’ message at the bottom of all outgoing email messages.
  • We now support long TLD (Top Level Domains) like domain.management and domain.marketing.

Bug fixes

  • Inside each case, the number of related cases (displayed by ‘Contact cases’) now shows the correct count.
  • Links in the chat widget to FAQ articles are now displayed correctly.

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