WhatsApp para equipes de atendimento ao cliente
As empresas se comunicam cada vez mais com os clientes porque os clientes só querem uma coisa: contato rápido e super fácil.
- Organize com caixas de entrada da equipe
- Conecte vários números de telefone
- Enviar e receber mensagens multimídia ilimitadas
Mais de 1800 clientes felizes em todo o mundo confiam em Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.
★★★ includes 5 best practices and lots of tips & tricks ★★★
Book: WhatsApp for better customer service
The impact of personal messaging on your business
Need custom work?
Casengo's Elite plan offers several API’s to hook up with your existing apps.
Perguntas Frequentes
Como posso começar a oferecer suporte WhatsApp?
Please contact us.
O que é um usuário?
Um empregado é um "login do usuário" ou uma licença para lidar com uma pessoa de cada vez usando os aplicativos Casengo. Com vários usuários podem acessar simultaneamente para a caixa de entrada da equipe da equipe e atribuir as consultas dos clientes e lidar.