Customer service software for smart managers

Software atendimento ao cliente que ajuda sua equipe a atender seus clientes através de e-mail, chat e Facebook Messenger.

Caixa de entrada da equipe tudo-em-um

Finalmente, uma ferramenta de ticketing simples que integra diretamente o Facebook Messenger eo WhatsApp.

WhatsApp

Texting com clientes de uma inbox da equipe.

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Messenger

Send and receive Facebook Messenger messages.

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Instagram

Respond to direct messages at scale.

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bate-papo híbrido

Alternar suavemente do bate-papo ao vivo para e-mail e voltar.

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Envie e receba mensagens do Facebook Messenger.

Resolva facilmente email em um volume maior

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Automate conversations

The new Casengo Chatbot can help in turbulent times of social distancing


  • Be instantly available anytime of the day
  • Connect to WhatsApp, Messenger, live chat and Instagram
  • Provide unparalleled customer experiences

Join Chatbot beta or read our blog

Uma equipe, uma caixa de entrada

Pare de pesquisar, arrastar ou mesmo esquecer mensagens de e-mail. Sincronize seu time e atenda seus clientes num piscar de olhos.

Colabore com sua equipe

Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!

As respostas corretas

Trabalhar com várias pessoas ao mesmo demanda do cliente. Tome notas sobre a conversa que não são visíveis para seus clientes. Então, sua equipe é sempre atualizado!

Convide outras pessoas

Envolver os seus colegas ou fornecedores rapidamente quando a demanda do cliente. Qualquer pessoa pode participar com um endereço de e-mail em uma conversa. Isto impede que o tráfego de e-mail desnecessária e manter a atenção para o cliente.

Mais de 1800 clientes felizes em todo o mundo confiam em Casengo

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Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Need custom work?

Casengo's Elite plan offers several API’s to hook up with your existing apps.