Customer service software for smart managers
Software atendimento ao cliente que ajuda sua equipe a atender seus clientes através de e-mail, chat e Facebook Messenger.
14-day-free trial | no credit card needed
Caixa de entrada da equipe tudo-em-um
Finalmente, uma ferramenta de ticketing simples que integra diretamente o Facebook Messenger eo WhatsApp.
Texting com clientes de uma inbox da equipe.
Messenger
Send and receive Facebook Messenger messages.
Respond to direct messages at scale.
bate-papo híbrido
Alternar suavemente do bate-papo ao vivo para e-mail e voltar.
Envie e receba mensagens do Facebook Messenger.
Resolva facilmente email em um volume maior
Automate conversations
The new Casengo Chatbot can help in turbulent times of social distancing
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Be instantly available anytime of the day -
Connect to WhatsApp, Messenger, live chat and Instagram
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Provide unparalleled customer experiences
Join Chatbot beta
The new Casengo Chatbot can help in turbulent times of social distancing
Uma equipe, uma caixa de entrada
Pare de pesquisar, arrastar ou mesmo esquecer mensagens de e-mail. Sincronize seu time e atenda seus clientes num piscar de olhos.
Colabore com sua equipe
Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!
As respostas corretas
Trabalhar com várias pessoas ao mesmo demanda do cliente. Tome notas sobre a conversa que não são visíveis para seus clientes. Então, sua equipe é sempre atualizado!
Convide outras pessoas
Envolver os seus colegas ou fornecedores rapidamente quando a demanda do cliente. Qualquer pessoa pode participar com um endereço de e-mail em uma conversa. Isto impede que o tráfego de e-mail desnecessária e manter a atenção para o cliente.
Mais de 1800 clientes felizes em todo o mundo confiam em Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.
Need custom work?
Casengo's Elite plan offers several API’s to hook up with your existing apps.