No message stays unanswered
Always know which customer still wait for an answer and which colleague is busy with customer queries.
Together you know more
Involve your colleagues or suppliers quickly. Anyone can participate with an email address.
Answer questions blazing fast
Do you know which customer are still waiting for an answer? And who is doing what?
All messages in one place
Use quick replies and respond personally, consistently and rapidly.
Change workflows on the fly
Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox.
Customer insights at your fingertips
Structures and workflows change regularly. The Casengo platform helps customer support managers to set easily setup groups containing channels and employees with different responsibilities or skills.
Know what counts
View various standard reports of incoming messages and average first response times of agents.