Everything in one place

Start in a couple of hours with everything you need to offer fast and helpful customer service.

Never lose messages

Always know which customer still wait for an answer and which colleague is busy with customer queries.

Together you know more

Involve your colleagues or suppliers quickly. Anyone can participate with an email address.

Ready to use messages

Do you know which customer are still waiting for an answer? And who is doing what?

All messages in one place

Use quick replies and respond personally, consistently and rapidly.

No business stays the same

Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox.

Customer information at your fingertips

Structures and workflows change regularly. The Casengo platform helps customer support managers to set easily setup groups containing channels and employees with different responsibilities or skills.

Know what counts

View various standard reports of incoming messages and average first response times of agents.

TRUE MULTI-CHANNEL

Casengo brings conventional and emerging communication channels together. Give customers the option to choose how they want to contact you.

WhatsApp

Messenger

Instagram

High customer satisfaction

Emerging messaging services like Whatsapp and Messenger are on average twice as highly valued by consumers.

Email

Hybrid chat

Log conversation

Confidential communication

Email, chat and phone are indispensable when it comes to communication.

Knowledge base

Automation

Customers want instant answers

Share knowledge within your team with the built-in knowledge base. Setup a smart self-service process and reduce repetitive questions.

24/7 AVAILABLE WITH SELF-SERVICE CHAT

Combine live chat with self-service and answer all common questions without even one live chat.

CREATE YOUR OWN SERVICE PAGES

A quick and well styled FAQ page provides higher customer satisfaction. The included FAQ can show the most visited articles.

Help customers 3x faster

“With Casengo's out-of-the-box help desk software we operate three times faster all our customer needs, first call resolution.”

SIMONE HIEMSTRA, MANAGER OPERATIONS

Ready to get started?

Give your service (today) a boost.