Email, Chat, WhatsApp, Facebook Messenger in one inbox

Multi channel customer service

It’s all about the message

Casengo bundles all communication channels – email, live chat, Facebook Messenger – and sends all messages straight to one single inbox, for the perfect overview. Never miss a message, never answer the same message twice. Your team is on it.

Easy email management in shared inbox

For you and your team

When different people work on helping your customers, coordination is the key to success. Help your team(s) to keep a clear overview and effectively work together to make customers happier than ever (whether that is for one website or different brands).

All history in 1 place

Knowing your customer is key

View your customers’ complete timeline and contact details in Casengo. When they contact you, you know who they are, who in your team has helped them before and what they may have on their mind this time.

Helpdesk ticketing system

Easily manage conversations for all your customers and websites

Always know which customer is still waiting for an answer, and which team member is working on which queries. Whether you have 1 website or several, Casengo helps you get back in control of your customer service.

Awesome live chat

Convert more online visitors into customers

Personal interaction breeds trust – especially online. Don’t ask visitors to pick up the phone, but help them directly on your website instead. Show them you care!

Powerful knowledge base

Shared knowledge leads to higher productivity

Use your online knowledge base of frequently asked questions as pre-made responses, or allow customers to help themselves by searching your online FAQ. With Casengo, you can offer personal answers and boost productivity while you’re at it.

Mobile customer support

Respond to customers and team members from any location

Ambitious businesses are on the move. Whether you’re working on Android or iOs, smartphone or tablet, we’ve got you covered.

Smart platform integrations

Pour all relevant data into Casengo

Are you used to working with multiple applications? Stop wasting time. With Casengo your team members have all the information right at their fingertips. No more switching between apps: see it all in a single application!