Everything in one place

Start in a couple of hours with everything you need to offer fast and helpful customer service.

No message stays unanswered

Always know which customer still wait for an answer and which colleague is busy with customer queries.

Together you know more

Involve your colleagues or suppliers quickly. Anyone can participate with an email address.

Answer questions blazing fast

Do you know which customer are still waiting for an answer? And who is doing what?

All messages in one place

Use quick replies and respond personally, consistently and rapidly.

Change workflows on the fly

Connect live chat, email, WhatsApp, Facebook Messenger in one multichannel inbox.

Use quick replies and respond personally, consistently and rapidly.

Customer insights at your fingertips

Structures and workflows change regularly. The Casengo platform helps customer support managers to set easily setup groups containing channels and employees with different responsibilities or skills.

Know what counts

View various standard reports of incoming messages and average first response times of agents.

True multi-channel

Casengo brings conventional and emerging communication channels together. Let customers choose how to contact you.

Messenger

Instagram

High customer satisfaction

Emerging messaging services like Whatsapp and Messenger are on average twice as highly valued by consumers.

Hybrid chat

Phone logs

Conventional communication

Email, chat and phone are indispensable when it comes to communication.

Knowledge base

Automation

Customers want instant answers

Share knowledge within your team with the built-in knowledge base. Setup a smart self-service process and reduce repetitive questions.

24/7 available with self-service chat

Combine live chat with self-service and answer all common questions without even one live chat.

Everyone always up to date

Share knowledge within your team with the built-in knowledge base. Set smart self-service processes and reduce repetitive questions much support.

Consistent answers

Products and processes constantly change. With the built-in knowledge base your whole team to answer a customer question with the same completeness.

Always available

Products and processes constantly change. With the built-in knowledge base your whole team to answer a customer question with the same completeness.

Create your own service pages

70% of consumers prefer to find answers online via a website or app without having to call.

Well styled FAQ pages provide stunning high customer satisfaction figures. All Casengo packages include a fully customizable FAQ service center. Casengo's live chat integrates seamlessly with the knowledge base reducing many frequently asked questions.

Help customers 3x faster

“With Casengo's out-of-the-box ticketing software we resolve customer questions three times faster while increasing first call resolution.”

SIMONE HIEMSTRA, MANAGER OPERATIONS

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