Casengo Raises $2M To Accelerate One-Inbox Approach To Customer Service08/04/2014
Casengo is a cloud platform for customer support aimed at online retailers and other small businesses to respond to customer questions faster. It does this by creating one inbox for customer chats, emails and social media posts. In theory, this speeds up response times, especially when customer teams are scrambling around trying to deal with the same single enquiry coming in via different channels like email and social media. It’s now had a €1.5 million ($2 million) from a consortium of European investors led by VC firm henQ.