New:
- You can now choose what language your knowledge base must be set to. English, Dutch, German, French, Russian or Portuguese. These settings are accessible via Admin > Knowledge Base > Settings
Improvements:
-
Improved the email templates:
- removed conversation history from messages to customers (normal messages, forwarded messages)
- removed sender name and sent date from messages send to customers (normal messages and forwarded messages)
- removed dotted lines in all templates
- reduced white space in all templates
- removed anchor HTML tags from plaintext versions
- changed template CSS to fix issue with Apple Mail where email is too much to the left
- fixed issue where text was too small on mobile Apple Mail
- some translation fixes
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Increased search limits for message so that searching for cases on a word appearing late in a conversation message shows up in the search results.
Fixes:
- Fixed an issue where replies from cc/bcc recipients to a case did not go to the case if email when forwarded
- Fixed a bug when a user loaded more messages from a case and switched away from that case and back, all loaded messages had to be reloaded
- Fixed an issue when new chat / email cases were pushed to the case list with a live update, they did not show the labels attached to them in the case list
- Fixed an issue when a message was pushed to a case in the case list with a live update, the case's 'unread' (bold) and 'needs a reply' (red dot) were sometimes incorrect
- Fixed an issue where emails with undisclosed recipients could not be fetched
thanks feedback!