Updates


Teams update is very well received but there is always room for improvement. The following updates have been made based on customer feedback.

Improvements:

  1. Default ordering of search results is now new > old
  2. You can go back to the search results by repeating your search



Bug fixed:

  1. The incorrect time was displayed under updated in the case list. This was last activity instead of last message sent.

Updated

We've received a lot of feedback about the update event.

Every time something changes inside a case, we update it in the case list. For example when a label changes, the updated time changes.

As a customer you relied on the update time to be change on new messages only. This is helpful when you want to sort old to new to resolve the oldest cases first.

To fix it, we've changed it so that new messages only change the update time.

This way you can continue to rely on sorting so that you can help the oldest customer first.

Pending

The Pending state is no longer in the default filter.

If a case is in pending, a new message from the customer will automatically change it to Open state. So you will never miss a message while keeping your inbox clean.

Thank you.

Update 12:14

All system operational. All accounts are fully restored.

Update: 9:14 AM

Application has restarted.
All cases are being re-indexed. This will take about 3 hours.

Check: Application
Date: May 20, 2017, 7:08 a.m.
Server: login.casengo.com
Check Type: HTTP(S)

Total Downtime: 3h 0m 1s

Update: 9:08 AM
We've deployed the new version. Starting to index all cases.

Update: 8:41 AM
Servers are currently being upgraded.

Update: 6:00 AM
Stopping all severs and starting the data migration.

We're going to release Teams this Saturday (May 20, 6AM GMT+2). It will take about 3 hours to update the servers and another 3 hours to index all cases. Your conversations will be stored and retrieved after the servers are restarted.

If you want to stay in the loop you can sign up for email updates or come back at this page to read the latest news.

If you have any questions please email us: support@casengo.com.

Learn more about teams here: https://www.casengo.com/teams.

This page will be updated when we have news.

Some of our customers reported the following issues (around 06:30AM CET):

  • Agents couldn’t log in;
  • Visitors couldn’t see any FAQ Articles;
  • Agents couldn’t use Quick Replies

At 7:15AM CET the login issue was resolved.

At 10:00AM CET the FAQ and Quick Replies issue was resolved. All active agents were notified in-app about a necessary downtime of 5 minutes to fix the issue.

Update: 11 August 2016

After investigation of the issues above, we found out that an upgrade of our server-provider AWS caused the deployment process to slow down considerably. (Even though the upgrade should’ve speeded things up.) In collaboration with AMS we made sure these issues will never happen again.

Ontvang updates per e-mail




Casengo's product owner Ernst plaatst hier updates met betrekking tot de Casengo applicatie.


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