Updates


New:

  • You can now choose a routing mode for your live conversations. Live conversation routing has two modes, Normal and Availability. In Normal mode new chat messages from customers will send notifications to all agents. In Availability mode, chat conversations are put in a queue. Agents can pull chats from this queue. Agents will only receive notifications about chat cases which they own. Read more.
  • You can now choose if the first agent who opens the case becomes the owner automatically. These settings are accessible via Admin > Knowledge Base > Settings.

Improvements:

  • Improved search results in quick search by ordering them from new to old
  • Improved the speed of autosaving in compose messsage area so that when you switch cases your input is stored locally

Fixes:

  • Fixed an issue where phone number and company were not editable
  • Fixed an issue where clicking on the close icon of a notification redirected to the inbox

New:

  • You can now add a custom script to any of your FAQ's. This means you can add your own Google Tracking code, add your own Fonts, or simply write your own header in HTML. Go to Admin > FAQ > Settings and add your custom scripts!

Improvements:

  • Improved some styling fixes for the notifications and settings popup
  • Improved the way notifications hide after clicking on either the browser notification or in-app notification

Fixes:

  • Fixed an issue where the notification sound keeps ringing on a new message
  • Fixed an issue where the name of a contact was not correctly displayed for WhatsApp contacts
  • Fixed an issue where the notification message content could be so long that the notification was pushed out of the browser window

Improvements:

  • Introducing a chat widget for every brand. Brand each widget with your brand's identity (located under Admin > Channels > Chat > Brand dropdown)
  • Introducing the disable or enable switch in pre-chat widget for FAQ articles. If disabled the question in the pre-chat will not trigger a search in the knowledgebase of the brand. (located under Admin > Channels > Chat > Settings).
  • Fixed an issue on the chat-widget page where uploading an attachment might fail
  • Fixed an issue where All / My cases for Agents did not cover custom teams

Improvements:

  • Searching for cases by email address will now match exactly and return all cases from that contact
  • Removed the Casengo morse code in the email template (--..--.--.--) and replaced it with "Reply above this line"
  • Fixed an error on the password reset page that did not send a reset email when requested
  • Improved reliability for emails sent from Yahoo

Mobile:
The Mobile App for iOS and Android are currently not functioning. Therefore we have pulled both applications from the app stores. Our apologies.

To make sure that you can access your Casengo on the go we improved the mobile view of the web application. Simply go to login.casengo.com/agent on your phone and you will be able to log in, get new conversations and reply to your customers.

Email notifications:
There are currently no native notifications. We highly suggest that you go to your Casengo Inbox from your desktop and enable email notifications. Make sure you forward them to an email address that is connected to a mobile application that has notifications like Gmail (highly suggested, immediate notifications). Every notification email has a link that takes your directly to the case on your phone so that you can reply.

Add to home screen:
You can add the Casengo inbox to your home screen by visiting the page on your phone and add it to your home screen via the share menu. This helps you to access Casengo faster.

Next version:
To suit your needs and extend our web based application to serve mobile users better, we'd like your feedback. Please visit https://www.casengo.com/feedback and share your list of must have's so we can address them in future updates.

Ontvang updates per e-mail




Casengo's product owner Ernst plaatst hier updates met betrekking tot de Casengo applicatie.


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