Product updates

New:

• We added a Typewriter style list for messages. New messages are now positioned at the bottom of the screen. This ensures that you don't have to look up and down on the screen to keep context of your customers' message.

Improved:

• We made performance improvements to our case time line. Many WhatsApp, Facebook or Chat messages could slow down opening and closing of cases. This has been re-engineered to work faster.

Fixes:

• We fixed an issue where 'read more' would show up temporarily on single messages when a case loads.

Update: All servers migrated successfully. The process took 4 hours and 30 minutes. No data got lost in the process.

We're going to move to new infrastructure based on AWS's new instance type. This will result in even greater performance and stability for future growth. The setup has been fully tested on our testing environments and resulted in a big performance increase.

Maintenance will start in the night of Wednesday 24 January, 2018 at 23:00 (GMT+1). The servers will be down for an expected 6 hours.

After the release, all unfetched emails will be fetched and WhatsApp QR codes can be rescanned. No messages or any other kind of data will be lost in the process.

We'll update the Casengo home page when the maintenance has been finished.

Thank you for your patience.

As you may have noticed we had performance issues in the last few days. This happened because Amazon pushed a security update to fix the Intel security issues Meltdown and Spectre on our servers.

As a result we had a major performance capacity problem. To remedy this, we’ve improved all our servers with the newest and fastest CPU’s.

The migration took 31 minutes and made our application 800% faster.

We will not stop here. We have already invested in moving to the newest top-notch server architecture to create even more headroom for security patches from AWS/Intel that may slow down our servers in the future.

We will keep pushing hard on security and performance. Two important areas for Casengo.

We hope that you didn’t have to many issues while the application was slow or unavailable. We communicated everything as soon as we could.

For more information about the security issues please go to: https://meltdownattack.com/.

Thank you for your patience!

New:

• You can now send conversation transcripts to one or more contacts. Send Transcript makes it easy to send customers the full history of the conversation. Only messages send and received by the customer are included. If you want to invite a third-party to assist, make sure you use the Invite Collaborator option.

Improvements:

• Improved forwarding a case or message by adding the email signature in the email.
• Improved quick replies by adding the option to select how many quick replies you see.
• Improved quick replies by added the option to preview quick replies.
• Improved how emails thread on the client side (Gmail, Outlook, Yahoo, Live). Each email now goes in to the conversation thread. This way the customer can read the full history.
• Improved the default mailbox setting by setting the reply-to address as the default for contacts.
• Improved the WhatsApp workflow by removing the alert question for leaving the case.
• Improved the label selector where the first label will be always selected
• Improved the label selector by clearing the search field after adding a label

Fixes:

• Fixed an issue where the sound notification was incorrectly ringing for chat conversations
• Fixed an issue where the read more text went under the content of the message
• Fixed an issue the preview window would not display all the messages in the conversation
• Fixed an issue the preview window would sometimes have an incorrect date
• Fixed an issue where the chat widget would glitch while selecting the comment field

To all our customers who gave feedback: Thank you for helping making Casengo even better!

Leave your own feedback at casengo.com/feedback.