Back in September, we wrote about budget airline Ryanair’s vow to give its customer service style a complete overhaul after it was voted the company with the worst customer service in the UK. Having spent years being aggressively proud of his “take it or leave it” attitude to customer satisfaction, CEO Michael O’Leary declared that his company was going to clean up its act.
Now that they’ve had about 5 months to implement the alterations, we wonder whether Ryanair is making true on its promises. Or is there still a long way to go?
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