WhatsApp for
customer services teams

Companies increasingly communicate with WhatsApp because customers only want one thing: fast and super easy contact.

  • Organise with team inboxes
  • Connect multiple phone numbers
  • Send & receive unlimited rich media messages

Over 1800 happy customers world-wide rely on Casengo

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Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

★★★ includes 5 best practices and lots of tips & tricks ★★★

Book: WhatsApp for better customer service

The impact of personal messaging on your business


Read WhatsApp Book for free now

Need custom work?

Casengo's Elite plan offers several API’s to hook up with your existing apps.

FAQ

How can I start offering WhatsApp support?

Contact us so we can help you further.

What is an agent?

An agent is a customer support representative that logs in on her Casengo account to communicate with the customer