Some of our customers reported the following issues (around 06:30AM CET):
- Agents couldn’t log in;
- Visitors couldn’t see any FAQ Articles;
- Agents couldn’t use Quick Replies
At 7:15AM CET the login issue was resolved.
At 10:00AM CET the FAQ and Quick Replies issue was resolved. All active agents were notified in-app about a necessary downtime of 5 minutes to fix the issue.
Update: 11 August 2016
After investigation of the issues above, we found out that an upgrade of our server-provider AWS caused the deployment process to slow down considerably. (Even though the upgrade should’ve speeded things up.) In collaboration with AMS we made sure these issues will never happen again.