Blog

What customers want (according to KPMG)

Kelly | 2014/06/27

WeChat & Casengo: it’s not about the medium, but about the message

Kelly | 2014/06/20

The pseudoscience of chat buttons

Kelly | 2014/06/13

Winnie-the-Pooh on customer service

Emily | 2014/06/06

What SMEs can learn from Amazon

Emily | 2014/05/30

How to make a killer FAQ web page

Emily | 2014/05/23

What your customer service people should never say

Emily | 2014/05/16

An open letter to all CMOs on customer service

Emily | 2014/05/09

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