casengo.com/blog/wp-content/uploads/2013/11/customise-url_img.jpg
A couple of weeks ago, we talked about adding your own contact fields to the contact panel. This allows you to add simple fields next to the ones we already provided for each contact (like ‘name’ and ‘email address’). Let’s make things a little less simple – but even more powerful – by creating Custom URLs. A Custom URL allows you to add an actual hyperlink to the contact panel. A link that does stuff: it might perform a Google or LinkedIn search on your contact, or retrieve customer information from Salesforce or Zoho. Whatever it is that you want the Custom URL to do, it will do it right from within Casengo, allowing you to service your customers even faster and better. Say you want to add a Facebook search to the contact panel. First, prepare your ingredients. Go to Facebook and search for anything (say: John Doe). Click on “See more results for John Doe” at the bottom of the suggested results: casengo.com/blog/wp-content/uploads/2013/11/johndoe.png Then take the URL… casengo.com/blog/wp-content/uploads/2013/11/johndoefb1.png … and replace the name (including that weird %20, which simply stands for a space) with
