As we become increasingly comfortable with the internet, online sales are continuing to rise year on year. If you have an online business, you will eventually need to take on more customer service staff. Easy, right? Just place an ad, check out the responses, do some interviews, and it’s all sorted. Back to business! Wait just a second. Remember why you’re doing it all in the first place. In a customer-centred business, it’s all about the customers. Don’t be sidetracked by thinking in the short-term and hiring anyone who kind of seems like an okay option. Follow these 4 steps to find the absolute best person to help your customers.

Step 1: Determine your budget for customer service staff