While some of us spent the last couple of weeks working hard on the press release about the $2 million we raised, our dev team went ahead and updated the Casengo chat feature. We’re proud to present our new and improved chat window. For many visitors live chat is the first touch point with a company and its customer support department. This first impression is decisive. That's why online visitors are now greeted by a beautifully integrated screen, instead of the old pop-up they used to get when they pressed the contact button. But there's more to inline chat, apart from the visuals, than meets the eye.
Inline chat: the benefits