We are happy and proud to announce that a consortium of European investors led by venture capital firm henQ injects $2 million (€1.5 million) into Casengo. Our cloud application, launched in December 2012, is now used by over 2,300 businesses worldwide. In the age of social media, poor customer service can lead to real-time trouble. The minute Twitter and Facebook gave customers a voice, they used it to punish disservice: people love sharing their negative experiences with the world. ‘By treating social media posts with the same importance as emails, companies are on their way to gain more happy customers,’ says Floris van der Veen, our founder. ‘With Casengo, nothing slips through the cracks.’ Casengo mixes support software like Zendesk, Desk.com and Freshdesk with chat applications like Olark, Zopim and LiveChat. By introducing a clever blend of email, chat and social media, Casengo helps businesses reply to customer questions faster and better. ‘Our software allows companies, however small, to offer live chat to their online visitors,’ says Floris. ‘On top of that, it allows their team to easily manage incoming emails and social posts.’

Gain and retain more customers