Customer service software for Facebook Messenger

Support customers quickly and easily through Facebook Messenger

The channel for more loyal customers

Give customers what they want. Provide on-going live messaging support on their favorite messaging app.


Reach more people

Help more customers by taking away as much friction for them as you can. For millions of potential customers, that means embracing their prefered channel, Facebook Messenger.

The beginning of a strong relationship

Once the conversation has started, you can pick it up whenever you want to build further upon each relationship. Tips, feedback, promotions, you name it.


Personal is not enough

Your customers demand for more personal interactions. And being amongst their friends on Messenger, what is more personal than that?

Facebook Messenger will outgrow WhatsApp in 2016.

With a 300% increase in 2015 and currently over 1 Billion active users, Messenger will become the most valuable personal messaging app for businesses.

Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Need custom work?

Casengo's Elite plan offers several API’s to hook up with your existing apps.

Are you ready to connect your Facebook Page?

Get started

FAQ

How can I start offering Facebook Messenger support?

Sign up for a free trial now, connect your Facebook account and test for free for 14 days.

What is an agent?

An agent is a customer support representative that logs in on her Casengo account to communicate with the customer