Help more customers by taking away as much friction for them as you can. For millions of potential customers, that means embracing their prefered channel, Facebook Messenger.
Once the conversation has started, you can pick it up whenever you want to build further upon each relationship. Tips, feedback, promotions, you name it.
Your customers demand for more personal interactions. And being amongst their friends on Messenger, what is more personal than that?
Know which customer needs an answer now, and which coworker is dealing with a customer.
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.
Sign up for a free trial now, connect your Facebook account and test for free for 14 days.
An agent is a customer support representative that logs in on her Casengo account to communicate with the customer