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The Facebook integration has arrived! Yes, Casengo now supports Facebook Pages. This enables our users to respond to (potential) customers from within Casengo – and never miss another post or comment... You canconnect your company’s Facebook Page easily to your Casengo account. Once that's done, every post on your Page gets turned into a customer case. It automatically lands in your team inbox, where you can open it and respond to it from within The Casengo application. The response appears as a normal comment on Facebook. “Social media platforms are redefining the world of customer support,” said Floris, our founder. “Customers are moving away from nine-to-five call centres to 24/7 support, using email, live chat, Twitter and Facebook. Many loyal and engaged returning customers, who represent 80% of revenue, turn to Facebook to engage with a company.” The new integration is an absolute asset for many current Casengo users, a short survey suggested. 81% of survey respondents created a Facebook Page for their company, and 58% of these Pages get checked at least once a day. “Our survey showed that small business owners hate missing a potential customer’s question or complaint on Facebook. Those days are gone!” Next up? Twitter integration! This one is coming to Casengo users at the start of 2014. *Don't know how to connect your Casengo account to your Facebook Page? Read this support article.**Wondering how to do stuff on Facebook from within your Casengo account? Here you go!*