WhatsApp para equipos de atención al cliente.
Las empresas se comunican cada vez más con WhatsApp porque los clientes solo quieren una cosa: un contacto rápido y súper fácil.
- Organizar con bandejas de entrada del equipo.
- Conectar múltiples números de teléfono
- Envía y recibe mensajes ilimitados de Rich Media
Más de 1800 clientes satisfechos en todo el mundo confían en Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.
★★★ includes 5 best practices and lots of tips & tricks ★★★
Book: WhatsApp for better customer service
The impact of personal messaging on your business
Need custom work?
Casengo's Elite plan offers several API’s to hook up with your existing apps.
Preguntas frecuentes
¿Puedo probar el servicio Whatsapp antes de pagar?
Pelase contact us.
¿Qué es un usuario?
Un empleado es un "usuario de inicio de sesión 'o una licencia para hacer frente a una persona a la vez usando las aplicaciones Casengo. Con varios usuarios pueden acceder simultáneamente a la bandeja de entrada de equipo de equipo y asignar consultas de los clientes y manejar.