WhatsApp für Kundenserviceteams
Unternehmen kommunizieren zunehmend mit WhatsApp, weil Kunden nur eines wollen: einen schnellen und supereinfachen Kontakt.
- Organisieren Sie mit Team-Posteingängen
- Verbinden Sie mehrere Telefonnummern
- Senden und Empfangen Sie unbegrenzt viele Rich Media-Nachrichten
Take control over incoming WhatsApp messages
Are you losing control over incoming WhatsApp support messages? The Casengo inbox provides you with a single overview for an organized serviceteam.Request a demo
No more waiting customers
Use Quick Replies to answer questions blazing fast. The suggestion engine will help to suggest replies to answer even faster.
Full customer profile overview
Create a timeline of all your customer activities. With Casengo you have the full customer profile information directly available.
Everywhere on any device
No more limitations, your customer support is always online. Answer all your customer questions from every device.
An Official WhatsApp Business API, you’re just 3 easy steps away!
With the industries fastest set up you are up and running with just 3 easy steps. Be always on, with a verified WhatsApp number.
You focus on the complex issues and Chatbot takes care of the rest
Relax and allow Casengo’s Chatbot to answer and guide your customers - without the help of an agent. This empowers your team to focus on more complex issues that truly need a human touch.Learn more about Chatbot
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Know which customer needs an answer now, and which coworker is dealing with a customer.
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.