Updates


Improvements

  • To manage incoming questions faster and assign labels to each message, you can now do so from inside the inbox. It’s no longer necessary to go into a case to do this.
  • As promised last time, we’re working hard to continuously increase the speed of Casengo. Because of a database upgrade, messages inside the inbox are shown 30% quicker when selecting the different filters.
  • Reporting: Not only has the loading time of the reports been increased, it’s now also possible to filter based on week number.
  • We’ve increased the limit on the number of search results for each query from 30 to 3000 to make it easier to find the right case.

Example of labels in inbox:

Bug fixes

  • The issue in Outlook that (sometimes) didn’t recognize email addresses is now resolved.
  • The rare sound notification issues are resolved to ensure you receive a new notification every time a new message comes in.
  • The issue of Quick Replies occasionally showing ‘undefined’ is resolved.

Performance update

Good news! The Casengo application just became a lot faster. With a big increase in the number of incoming messages through WhatsApp and Chat, it was time to upgrade to servers that are 4 times more powerful than our old ones. (By the way, all your data has been migrated successfully and securely.)

This was just a first step in our efforts to make Casengo faster than the speed of light. So I’ll keep you posted on new updates to come.

May the speed be with you.

Features

  • Reporting: Filtering is now possible based on 'Week Numbers’. After selecting the appropriate year and week, you’ll get an overview of the number of cases in each of the statuses for every hour of every day.

Features

  • We’re introducing the possibility of adding multiple WhatsApp numbers to your Casengo account! You can now use different numbers for Support and Sales and/or handle a larger incoming/outgoing stream of messages.

  • If you’re interested in adding additional WhatsApp numbers to your account, please get in touch with us. The price for each additional number is €100 per number per month. And it’s possible to add an unlimited amount of numbers.

  • WhatsApp is out of BETA. After working and testing for more than a year we can proudly and confidently say that we have a reliable WhatsApp service for support and sales. We’ve connected hundreds of accounts and 5+ million messages have been sent.

Bugs fixed

We’re continuously working to eliminate all bugs in the system to offer you the smoothest possible experience. These are the bugs we fixed recently:

  • Search queries that couldn’t be cleared
  • Case tabs that were not cleared after logging out
  • The to and from details in the preview were not displaying
  • Although emails were sent, they appeared as if they were not.

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Casengo's product owner Ernst posts updates regarding the Casengo application.


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