customer services teams
Companies increasingly communicate with Instagram because customers only want one thing: fast and super easy contact.
- Organise with team inboxes
- Connect multiple Instagram accounts
- Send & receive unlimited rich media messages
Fill out this form now and be the next in line to connect your Instagram number to Casengo!
Über 1800 zufriedene Kunden weltweit vertrauen auf Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Know which customer needs an answer now, and which coworker is dealing with a customer.
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.
How can I start offering Instagram support?
Contact us so we can help you further.
What is an agent?
An agent is a customer support representative that logs in on her Casengo account to communicate with the customer