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Weitere faszinierende Servicematerial
What customers want (according to KPMG)
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2014/06/27
WeChat & Casengo: it’s not about the medium, but about the message
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2014/06/20
The pseudoscience of chat buttons
Kelly
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2014/06/13
Winnie-the-Pooh on customer service
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2014/06/06
What SMEs can learn from Amazon
Emily
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2014/05/30
How to make a killer FAQ web page
Emily
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2014/05/23
What your customer service people should never say
Emily
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2014/05/16
An open letter to all CMOs on customer service
Emily
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2014/05/09
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