Your solution to fast responses on WhatsApp.
Relax and allow Casengo's Chatbot to answer and guide customers - without the help of an agent.
- Automated conversation flows
- Build your own conversation flows easily
- Let your team focus on more complex issues
Over 1800 happy customers world-wide rely on Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Know which customer needs an answer now, and which coworker is dealing with a customer.
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.
How can I start offering Chatbot support?
Contact us so we can help you further.
What is an agent?
An agent is a customer support representative that logs in on her Casengo account to communicate with the customer