Winnie-the-Pooh on customer service


Favourite author A.A. Milne is best known for the stories and poems he published about Winnie-the-Pooh. The books might be aimed at children, but there are also some timeless gems in there for those of us who are All Grown Up.

Let’s take a light-hearted look at a few quotes, and turn them into customer service lessons.

“Organisation is what you do before you do something, so that when you do it, it’s not all mixed up.”