Rich and plain mode


New

  • You can now switch between Plain mode and Rich mode. Rich mode displays all markup so that you can easly see tables and images.
  • You can also paste rich content in to the compose area like Excel tables or lists with styling.

You can change this setting via User Menu > Settings > View settings.

  • You can now force each new email to start it's own case by appending the case-id to the subject. This is handy for when you're forwarding forms to the Casengo Inbox with the same subject name.

You can change this setting for each mailbox in Admin > Channels > Email > Edit channel > Enable "Append Case-ID to subject when creating new cases".

Improved

  • We re-engineered the way emails process for security and performance improvements (OWASP).
  • We improved the interface speed while chatting with a customer.

Fixed

  • We fixed an issue where the HTML signature would send as a block of text rather then HTML.
  • We fixed an issue where forwarded cases displayed without new lines.

Paste tables

You can paste all kinds of tables and lists in to your email when Rich text view is enabled.

Change view settings

You can change this setting via User Menu > Settings > View settings.


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