About 9 months ago, we were astonished to hear that the Casengo plugin for WordPresshad been downloaded over 20,000 times. We’re pleased to report we now passed the 50,000 mark. That’s quite a compliment, for which we’d like to express our wholehearted gratitude… Thanks, guys! We must admit we weren’t incredibly surprised, however arrogant that may sound. We know how easy and accessible our live chat plugin is. And we know, too, how important chat can be to many SMEs: not only does it increase their customer satisfaction, it also allows them to respond to customer inquiries much more efficiently. Research shows that customers are most positive about live chat (versus email and the good old phone). In fact, nearly half of U.S. consumers feel that live chat is one of the most important features a website can have. And if that’s not enough to catch your attention, just think about how live chat differentiates your website from your competitor’s. As a team obsessed with customer satisfaction, we were happy with the reviews our WordPress plugin received. Users are especially satisfied about the usability and accessibility of the plugin. Markusday’s wacky review sums it all up: “Works like a wonder and as essential as your customers and reputation aboard a flying silver saucer. Will recommend in the most humanly possible way.” The Casengo WordPress plugin gets 4,7 out of 5 stars. That is a great rating – but we want 5 stars. That’s why we’re constantly updating the plugin. We have added tons of new features, like ‘inline chat’ and the option to use your own custom-made chat template. At this point, you might think that live chat is the only thing Casengo does, but that is certainly not the case. Did you know that our all-in-one customer service application can also eliminate the chaos in your mailbox? Our latest update makes managing multiple mailboxes even easier. And our Facebook integration ensures that not a single post or comment on your company’s Facebook Page will slip through the cracks. Next up: Twitter!