New WhatsApp and chat notifications will disappear as soon as someone else has picked up the case. This makes sure that agents do not open a case that is already worked on by another agent and will lead to less frustration.
If you are in a case that a colleague is working on, you will automatically get access to the case once the colleague leaves it. This means, you no longer have to refresh the case to claim it.
You can now disable the standard ‘Start a chat’ message at the bottom of all outgoing email messages.
We now support long TLD (Top Level Domains) like domain.management and domain.marketing.
Bug fixes
Inside each case, the number of related cases (displayed by ‘Contact cases’) now shows the correct count.
Links in the chat widget to FAQ articles are now displayed correctly.
