Never miss another post on your company’s Facebook Page

The Facebook integration has arrived! Yes, Casengo now supports Facebook Pages. This enables our users to respond to (potential) customers from within Casengo – and never miss another post or comment... You canconnect your company’s Facebook Page easily to your Casengo account. Once that's done, every post on your Page gets turned into a customer case. It automatically lands in your team inbox, where you can open it and respond to it from within The Casengo application. The response appears as a normal comment on Facebook. “Social media platforms are redefining the world of customer support,” said Floris, our founder. “Customers are moving away from nine-to-five call centres to 24/7 support, using email, live chat, Twitter and Facebook. Many loyal and engaged returning customers, who represent 80% of revenue, turn to Facebook to engage with a company.” The new integration is an absolute asset for many current Casengo users, a short survey suggested. 81% of survey respondents created a Facebook Page for their company, and 58% of these Pages get checked at least once a day. “Our survey showed that small business owners hate missing a potential customer’s question or complaint on Facebook. Those days are gone!” Next up? Twitter integration! This one is coming to Casengo users at the start of 2014. *Don't know how to connect your Casengo account to your Facebook Page? Read this support article.**Wondering how to do stuff on Facebook from within your Casengo account? Here you go!*