You know that feeling when you’re truly powering through the day? You’re on a roll, ticking items off your to-do list like mad, savouring an ever-growing sense of accomplishment. You feel like a billion bucks - until that one customer ties up your phone line with a rather lengthy support request and everything else gets pushed to the side. 'Pop' goes your productivity bubble, down goes the day. Thankfully live chat gives you the opportunity to truly multi-task. With Casengo you can engage in as many chat sessions as you can handle. Simply move between case tabs - while one customer is typing his or her response to you, you can be typing your reply to another customer. Once you get the hang of it, your timing will be spot on and you’ll be working at maximum efficiency!
Three steps to turn you into a live chat guru
- Fill your knowledge base with everything you need to know, so you can reference it quickly and easily.
- Create lots of canned responses (macros), so you can provide a full response to frequently asked questions in just two mouse clicks.
- Refer to previous case history notes to get up to speed, so you don't have to fire a lot of questions at your customer. What's that? You aren't using live chat - because the business you run is just small and you don't want to be tied down to a chat button on your website? Try Casengo. Not only does world's smarter customer support app allow you to chat with your customers without necessarily adding a button to anything, but the first Casengo account is always free. Forever and ever. Happy chatting!