Multi-brand Chat and FAQ enhancements


Improvements:

  • Introducing a chat widget for every brand. Brand each widget with your brand's identity (located under Admin > Channels > Chat > Brand dropdown)
  • Introducing the disable or enable switch in pre-chat widget for FAQ articles. If disabled the question in the pre-chat will not trigger a search in the knowledgebase of the brand. (located under Admin > Channels > Chat > Settings).
  • Fixed an issue on the chat-widget page where uploading an attachment might fail
  • Fixed an issue where All / My cases for Agents did not cover custom teams