3 customer service lessons from the Chrysanthemum Throne


Japanese culture is famously very different to Western culture in many aspects of life – perhaps in the business world most of all. When it comes to customer service, respectful, personalised treatment and extremely good manners are of the utmost importance.

Small business owners don’t have to be face-to-face to emulate the high standards of Japanese customer service etiquette. They translate easily to online environments.

Here are three ways in which your business can learn from the Land of the Rising Sun.

  1. The customer is God