Why email beats social media for customer service
Why we rebuilt Casengo
Main cause of negative reviews? Poor customer service! [infographic]
Casengo: the first customer service platform with WhatsApp!
3 ways to adapt your customer service to the relationship economy
How customer service will get you through rough times
What are your customer service New Year’s resolutions?
People pay more for better customer service
3 golden rules for writing a decent customer email
Facebook’s not all that: email is where it’s at
Crappy customer service? Be banned from selling!
Black Friday: price versus service
Don’t just deliver fast customer service – be effective
Customer service: the missing link on e-commerce blogs
How we poodle-proofed Casengo
How not to fall from grace through social media
The risk of delivering bad customer service: a fine of over €300,000
Why KLM figured it needed to cutify its customer service
Botto Bistro vs. Yelp
5 ways hotels can respond to future guests faster and better