Dealing with customers shouldn’t be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things you’ve got to get done first. Customer service can’t be your top priority. At 5pm each working day, you might get started on the days’ customer queries – but you might not. That’s what it’s like to run a company with only the smallest of teams.
Casengo’s story started back in 2003, when Floris and Thijs van der Veen launched Livecom. This customer support application is not hugely different from Casengo, but is aimed at a very different market: large enterprises. Livecom is now being used by Philips, ABN AMRO and BMW, helping them respond to their customers faster and better.
In 2011, Floris and Thijs (two Dutch brothers) started wondering why only the big boys could play. Why should only huge enterprises be handed a tool to help them out with customer support? Don’t small companies need the extra hand much more urgently?
In 2012, Casengo was launched. Its foundations were built with our customers in mind – and our customers’ customers. We still learn from them every day, and with their help, we constantly improve our customer support application. Why? Because at Casengo, we’re perfectionists. We all want to make sure that the application is what our users want it to be.