Customer service software for smart managers

Be where your customers are and build relationships that last.

All-in-one team inbox

Finally: a customer-friendly ticketing tool that integrates Facebook Messenger and WhatsApp into your customer service platform

WhatsApp

Empower your team to talk to your customers through WhatsApp.

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Messenger

Spot and respond to customer messages through Facebook Messenger.

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Instagram

Respond to direct messages at scale.

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Hybrid chat

Smoothly switch from live chat to email and back.

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Email

Resolve emails faster and better

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Automate conversations

The new Casengo Chatbot can help in turbulent times of social distancing


  • Be instantly available anytime of the day
  • Connect to WhatsApp, Messenger, live chat and Instagram
  • Provide unparalleled customer experiences

Join Chatbot beta or read our blog

Great service starts with great service software

Discover an out-of-the-box, but versatile, tool for your team

One shared team inbox

Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!

Case management at the core

We built Casengo for fast-movers. Whether your customers get in touch through WhatsApp or good old email, every conversation gets a star status, but you'll never lose touch.

Flexible workflows

Create as many inboxes for as many brands, departments and teams as you like. Whether your team works from one office or is spread throughout the world, you'll never lose overview. No customer question remains unanswered if you use Casengo's powerful workflow management.

Over 1800 happy customers world-wide rely on Casengo

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Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Need custom work?

Casengo's Elite plan offers several API’s to hook up with your existing apps.