A complex query might need extra brainpower. That’s why you can easily add notes to a case, assign a collegue, and then forward that case to them. No need to burden your colleagues with emails! Casengo lets your team focus on your customers.
Most teams are like a jigsaw puzzle: all members are slightly different, each with his or her own expertise. To make sure your customers get the best answer, Casengo allows you to assign team members to specific cases.
Sometimes you need to work with a supplier to solve a customer’s problem. Keep all communication in one place by inviting these third parties to the case, whether they already use Casengo or not.
"Since using Casengo, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo's just so simple."
"We got our customer support sorted the day we started using Casengo to manage emails and social media posts."
“Thanks to Casengo, we can focus on what truly matters: assisting our customers.”
When online visitors ask a question through live chat, Casengo will suggest answers taken straight from your knowledge base. This satisfies most visitors enough for them to move on, so your team can focus on what’s important.
Casengo provides you with a powerful knowledge base. Fill it with frequently asked questions and answers to provide your potential customers with personal and complete answers – in no time
Context is key, especially whilst solving customer queries. Did you ever talk to the customer before? Is there a recurring problem? Using Casengo, you’ll have the context right at your fingertips!
"We are commited to give you the best customer support software your money can buy"
Davy is the link between our team and our users, a role he takes very seriously indeed. And rightly so!