Customer service software for smart managers
Acting fast is a must in fast times.
Be where your customers are and build relationships that last.
★★★ includes 5 best practices and lots of tips & tricks ★★★
Book: WhatsApp for better customer service
The impact of personal messaging on your business
All-in-one team inbox
Finally: a customer-friendly ticketing tool that integrates Facebook Messenger and WhatsApp into your customer service platform
Great service starts with great service software
Discover an out-of-the-box, but versatile, tool for your team
One shared team inbox
Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!
Case management at the core
We built Casengo for fast-movers. Whether your customers get in touch through WhatsApp or good old email, every conversation gets a star status, but you'll never lose touch.
Flexible workflows
Create as many inboxes for as many brands, departments and teams as you like. Whether your team works from one office or is spread throughout the world, you'll never lose overview. No customer question remains unanswered if you use Casengo's powerful workflow management.
Over 1800 happy customers world-wide rely on Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Case management
Know exactly which customer is waiting for a reply to a query and which co-worker is getting things done.
Team collaboration
Get colleagues and suppliers involved, all you need is their email address. Keep your team in sync, never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes and share them with your co-workers, so your team is always up to date.
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.
Need custom work?
Casengo's Elite plan offers several API’s to hook up with your existing apps.