Texting, chatting, email messaging, collaborating, all everything from one application. So no more endless searching, dragging, reassigning, copying, monitoring, losing or worse forgetting to message.
Casengo is built to move fast: what ever channel your client enters, every conversation gets a status automatically, so you never lose overview.
Create as many inboxes as you need. Setup your company brands, departments and teams. Whatever your it’s spread over the world or just one room, no customer question remains unanswered with Casengo’s powerful workflow management.
Know which customer needs an answer now, and which coworker is dealing with a customer.
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.
Casengo's Elite plan offers several API’s to hook up with your existing apps.
Every day we connect many users to test Casengo with real customer data through email, live chat, WhatsApp or Messenger. Leave your phone number, we are happy to discuss your challenge.(of bel 088- 227 3600)