Customer service software for smart managers

Acting fast is a must in fast times.
Be where your customers are and build relationships that last.

Experience the convenience of using Casengo and catching messages from all your communication channels in a shared inbox.
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All-in-one team inbox

Finally: a customer-friendly ticketing tool that integrates Facebook Messenger and WhatsApp into your customer service platform

Email

Resolve to emails faster and better

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Hybrid chat

Smoothly switch from live chat to email and back.

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WhatsApp

Empower your team to talk to your customers through WhatsApp.

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Messenger

Spot and respond to customer messages through Facebook Messenger.

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Great service starts with great service software

Discover an out-of-the-box, but versatile, tool for your team

One shared team inbox

Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!

We breathe case management

We built Casengo for fast-movers. Wheter your customers get in touch through WhatsApp or good old email, every conversation gets a star status, but you'll never lose touch.

Flexible workflows

Create as many inboxes for as many brands, departments and teams as you like. Whether your team works from one office or is spread throughout the world, you'll never lose overview. No customer question remains unanswered if you use Casengo's powerful workflow management.

Over 1800 happy customers world-wide rely on Casengo

Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know exactly which customer is waiting for a reply to a query and which co-worker is getting things done.

Team collaboration

Get colleagues and suppliers involved, all you need is their email address. Keep your team in sync, never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes and share them with your co-workers, so your team is always up to date.

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Need custom work?

Casengo's Elite plan offers customised work along with various API’s to hook up with your existing apps.

First try Casengo for real?

Many teams tested Casengo first with real customer conversations. How good would you like your customer service to be? Leave your phone number and we'll get in touch to discuss your challenge.

(or call +31 88-227 3600)