Customer service software for smart managers

Acting fast is a must in fast times.
Be where your customers are and build relationships that last.

Experience the convenience of Casengo and connect all your communication channels to your new account.
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All-in-one team inbox

Finally a simple ticketing tool that directly integrates Facebook Messenger and WhatsApp.

E-mail

Easily resolve email at larger volume

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Hybrid chat

Smoothly switch from live chat to email and back.

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WhatsApp

Texting with customers from one team inbox.

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Messenger

Send and receive Facebook Messenger messages.

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Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

One team inbox

Texting, chatting, email messaging, collaborating, all everything from one application. So no more endless searching, dragging, reassigning, copying, monitoring, losing or worse forgetting to message.

Case management: our DNA

Casengo is built to move fast: what ever channel your client enters, every conversation gets a status automatically, so you never lose overview.

Flexible workflows

Create as many inboxes as you need. Setup your company brands, departments and teams. Whatever your it’s spread over the world or just one room, no customer question remains unanswered with Casengo’s powerful workflow management.

More than 300 happy customers in the Netherlands rely on Casengo

Customer service software for growing teams

Powerful features that help you answer customer queries faster and better

Case management

Know which customer needs an answer now, and which coworker is dealing with a customer.

Collaboration

Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.

Quick answers

Use pre-canned replies or knowledge to respond rapidly, personally and consistently.

Multi channel support

Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.

Groups & brands

Managers or team leads can easily create teams of employees with different skills and responsibilities.

Private notes

Take notes on the conversation that are not visible to your customer. So your team is always up to date!

Reports

View various standard reports including response times, agent activity and conversation handling times.

Platform integrations

Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.

Multilingual

Both the software and system messages are available in several languages. Additional languages can be added.

Need custom work?

Casengo's Elite plan offers several API’s to hook up with your existing apps.

Seeing is believing?

Every day we connect many users to test Casengo with real customer data through email, live chat, WhatsApp or Messenger. Leave your phone number, we are happy to discuss your challenge.

(of bel 088- 227 3600)