Happy customers buy more

Customer service software that helps your team to support your customers through email, chat and Facebook Messenger.

One team inbox

No more searching, dragging or even forgetting email messages.
Sync up your team and support your customers in a flash.

One team, one inbox

There's only one way forward: towards more happy customers!

Collaborate with your team

A complex query might need extra brainpower. That’s why you can easily add notes to a case, assign a collegue, and then forward that case to them. No need to burden your colleagues with emails! Casengo lets your team focus on your customers.

Respond 3x faster

Most teams are like a jigsaw puzzle: all members are slightly different, each with his or her own expertise. To make sure your customers get the best answer, Casengo allows you to assign team members to specific cases.

Involve others

Sometimes you need to work with a supplier to solve a customer’s problem. Keep all communication in one place by inviting these third parties to the case, whether they already use Casengo or not.

You're in good company

2000+ happy customers

Why companies love us

"Since using Casengo, we can respond to our customers 3 times as fast. It surprised us how easily customers switch between email and live chat. Casengo's just so simple."

Dick Franken Takeaway.com

"We got our customer support sorted the day we started using Casengo to manage emails and social media posts."

Kasper Spiro EasyGenerator

“Thanks to Casengo, we can focus on what truly matters: assisting our customers.”

Renate Hansler Chilly Webstore

Turn email into live chat

Offer your customers the freedom of direct interaction.

Respond 3x faster

Never let your potential customers wait.

Use pre-made responses

When online visitors ask a question through live chat, Casengo will suggest answers taken straight from your knowledge base. This satisfies most visitors enough for them to move on, so your team can focus on what’s important.

Let the FAQ do the job

Casengo provides you with a powerful knowledge base. Fill it with frequently asked questions and answers to provide your potential customers with personal and complete answers – in no time

Enjoy a complete customer overview

Context is key, especially whilst solving customer queries. Did you ever talk to the customer before? Is there a recurring problem? Using Casengo, you’ll have the context right at your fingertips!

Be in touch with everyone, from everywhere

Support your customers together with your team, using desktop, tablet or mobile.

Meet our team

We're all crazy about good customer service!

Our growing team

"We are commited to give you the best customer support software your money can buy"

Davy Customer Fan

Davy is the link between our team and our users, a role he takes very seriously indeed. And rightly so!