Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!
We built Casengo for fast-movers. Whether your customers get in touch through WhatsApp or good old email, every conversation gets a star status, but you'll never lose touch.
Create as many inboxes for as many brands, departments and teams as you like. Whether your team works from one office or is spread throughout the world, you'll never lose overview. No customer question remains unanswered if you use Casengo's powerful workflow management.
Know exactly which customer is waiting for a reply to a query and which co-worker is getting things done.
Get colleagues and suppliers involved, all you need is their email address. Keep your team in sync, never lose track.
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Take notes and share them with your co-workers, so your team is always up to date.
View various standard reports including response times, agent activity and conversation handling times.
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Both the software and system messages are available in several languages. Additional languages can be added.
Casengo's Elite plan offers customised work along with various API’s to hook up with your existing apps.