Customer service software for smart managers
Be where your customers are and build relationships that last.
All-in-one team inbox
Finally: a customer-friendly ticketing tool that integrates Facebook Messenger and WhatsApp into your customer service platform
Empower your team to talk to your customers through WhatsApp.
Messenger
Spot and respond to customer messages through Facebook Messenger.
Respond to direct messages at scale.
Hybrid chat
Smoothly switch from live chat to email and back.
Resolve emails faster and better
Automate conversations
The new Casengo Chatbot can help in turbulent times of social distancing
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Be instantly available anytime of the day -
Connect to WhatsApp, Messenger, live chat and Instagram
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Provide unparalleled customer experiences
Join Chatbot beta
The new Casengo Chatbot can help in turbulent times of social distancing
Great service starts with great service software
Discover an out-of-the-box, but versatile, tool for your team
One shared team inbox
Managing customer messages through email, live chat, WhatsApp or Messenger without losing the overview? Casengo puts a stop to endless searching, dragging, reassigning, copying messages, which all too often results in a slip through the cracks. No more forgotten customers!
Case management at the core
We built Casengo for fast-movers. Whether your customers get in touch through WhatsApp or good old email, every conversation gets a star status, but you'll never lose touch.
Flexible workflows
Create as many inboxes for as many brands, departments and teams as you like. Whether your team works from one office or is spread throughout the world, you'll never lose overview. No customer question remains unanswered if you use Casengo's powerful workflow management.
Over 1800 happy customers world-wide rely on Casengo
Customer service software for growing teams
Powerful features that help you answer customer queries faster and better
Case management
Know which customer needs an answer now, and which coworker is dealing with a customer.
Collaboration
Involve colleagues or suppliers easily into conversations with an email address. Keep your team in sync and never lose track.
Quick answers
Use pre-canned replies or knowledge to respond rapidly, personally and consistently.
Multi channel support
Connect live chat, e-mail, WhatsApp, Facebook Messenger to the multichannel inbox.
Groups & brands
Managers or team leads can easily create teams of employees with different skills and responsibilities.
Private notes
Take notes on the conversation that are not visible to your customer. So your team is always up to date!
Reports
View various standard reports including response times, agent activity and conversation handling times.
Platform integrations
Integrate with apps or e-commerce platforms such as Magento and unlock customer value for every conversation.
Multilingual
Both the software and system messages are available in several languages. Additional languages can be added.
Need custom work?
Casengo's Elite plan offers several API’s to hook up with your existing apps.